Refund & Return Policy

Last updated: 13 August 2026

We want you to love what you bought. If something's wrong, here's how returns and refunds work.

Eligibility

• Returns must be requested within 7 days of delivery.
• Items must be unworn, unwashed, with original tags attached, in original packaging.
• Sale items and items purchased under bundle/discount offers (e.g. "Pick any 3") are eligible for return unless stated otherwise at checkout.

How to request a return

1. Email us at support@unhinged.example with your order number and reason for return.
2. We'll confirm pickup or share a return address within 2 business days.
3. Once we receive and inspect the item, we'll process your refund or replacement.

Refunds

Approved refunds are issued to your original payment method via Razorpay within 5–7 business days of us receiving the returned item. You'll get an email confirmation once it's processed.

Damaged or wrong items

If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos — we'll cover return shipping and prioritize your replacement or refund.

Non-returnable items

For hygiene reasons, we don't accept returns on items marked "Final Sale" at time of purchase.

Questions

Reach us at support@unhinged.example — see our full Contact page for more ways to reach us.